Customer Service

[vc_row content_placement=”middle” woodmart_bg_position=”left-top” css=”.vc_custom_1771427273275{margin-top: -40px !important;margin-right: 0px !important;margin-bottom: 40px !important;margin-left: 0px !important;padding-top: 42px !important;padding-bottom: 42px !important;background: #EFF3F7 url(https://warrenlutas.net/wp-content/uploads/2026/02/fs-cs-pg-titl-opt.jpg?id=737) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” woodmart_css_id=”6995d5bd81c9b” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTk1ZDViZDgxYzliIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnsicGFkZGluZy10b3AiOiIxM3B4IiwicGFkZGluZy1ib3R0b20iOiIxM3B4In0sIm1vYmlsZSI6eyJwYWRkaW5nLXRvcCI6IjBweCIsInBhZGRpbmctYm90dG9tIjoiMHB4In19fQ==” mobile_bg_img_hidden=”yes” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1/2″ offset=”vc_col-sm-offset-6″ woodmart_css_id=”694e865a44d92″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTRlODY1YTQ0ZDkyIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnsicGFkZGluZy10b3AiOiI0MHB4IiwicGFkZGluZy1ib3R0b20iOiI0MHB4In19fQ==” mobile_reset_margin=”no” tablet_reset_margin=”no” wd_z_index=”no” css=”.vc_custom_1766753895457{padding-top: 60px !important;padding-bottom: 60px !important;}”][woodmart_title align=”left” woodmart_css_id=”6995d57d7830e” title=”CUSTOMER SERVICE” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjY5OTVkNTdkNzgzMGUiLCJkYXRhIjp7ImRlc2t0b3AiOiIzNHB4IiwidGFibGV0IjoiMjhweCIsIm1vYmlsZSI6IjIzcHgifX0=” css=”.vc_custom_1771427259895{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTk1ZDU3ZDc4MzBlIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_text_block content_width=”custom” woodmart_css_id=”694e8be58949b” woodmart_inline=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTRlOGJlNTg5NDliIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ parallax_scroll=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” content_desktop_width=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfc2xpZGVyIiwiY3NzX2FyZ3MiOnsiLS13ZC1tYXgtd2lkdGgiOlsiIl19LCJjc3NfcGFyYW1zIjp7ImRldmljZSI6ImRlc2t0b3AifSwic2VsZWN0b3JfaWQiOiI2OTRlOGJlNTg5NDliIiwiZGF0YSI6eyJkZXNrdG9wIjoiMzg1In19″ css=”.vc_custom_1766755307391{margin-bottom: 0px !important;}”]Have a question? You might find the answer in our Frequently Asked Questions section below![/woodmart_text_block][/vc_column][/vc_row][vc_row woodmart_css_id=”6995d6afc3e4d” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTk1ZDZhZmMzZTRkIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column css=”.vc_custom_1766755653669{padding-top: 0px !important;}” woodmart_css_id=”694e8d410e961″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTRlOGQ0MTBlOTYxIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_reset_margin=”no” tablet_reset_margin=”no” wd_z_index=”no”][woodmart_title align=”left” woodmart_css_id=”6968de38b0dd4″ title=”FREQUENTLY ASKED QUESTIONS” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjY5NjhkZTM4YjBkZDQiLCJkYXRhIjp7ImRlc2t0b3AiOiIyNHB4IiwidGFibGV0IjoiMjBweCJ9fQ==” css=”.vc_custom_1768480316560{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTY4ZGUzOGIwZGQ0Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1766755657817{padding-top: 0px !important;}” woodmart_css_id=”694e8d473f013″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTRlOGQ0NzNmMDEzIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_reset_margin=”no” tablet_reset_margin=”no” wd_z_index=”no”][woodmart_accordion state=”all_closed” title_font_size=”custom” title_font_weight=”500″ opener_alignment=”right” woodmart_css_id=”69a6ba2356d4d” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OWE2YmEyMzU2ZDRkIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” faq_schema=”no” css=”.vc_custom_1772534308876{margin-bottom: 0px !important;}” hide_top_bottom_border=”yes” title_custom_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud2QtZm9udHNpemUtY3VzdG9tIl19LCJzZWxlY3Rvcl9pZCI6IjY5YTZiYTIzNTZkNGQiLCJkYXRhIjp7ImRlc2t0b3AiOiIxNHB4In19″][woodmart_accordion_item title=”ORDER TRACKING”]Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.[/woodmart_accordion_item][woodmart_accordion_item title=”HOW TO SHOP ONLINE?”]If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.[/woodmart_accordion_item][woodmart_accordion_item title=”WHAT HAPPENS AFTER BEING CONFIRMED?”]If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.[/woodmart_accordion_item][woodmart_accordion_item title=”INCONSISTENT ORDER”]Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.[/woodmart_accordion_item][woodmart_accordion_item title=”I RECEIVED MY ORDER AFTER GETTING A REFUND. WHAT CAN I DO?”]Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.[/woodmart_accordion_item][woodmart_accordion_item title=”WHAT IF THE PACKAGE IS HELD BY CUSTOMS?”]Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.[/woodmart_accordion_item][woodmart_accordion_item title=”WHEN WILL I RECEIVE MY ORDER?”]Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.[/woodmart_accordion_item][/woodmart_accordion][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1766755661828{padding-top: 0px !important;}” woodmart_css_id=”694e8d4b0adb6″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTRlOGQ0YjBhZGI2Iiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_reset_margin=”no” tablet_reset_margin=”no” wd_z_index=”no”][woodmart_accordion state=”all_closed” title_font_size=”custom” title_font_weight=”500″ opener_alignment=”right” woodmart_css_id=”69a6ba270e9b3″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OWE2YmEyNzBlOWIzIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnsiYm9yZGVyLXRvcC13aWR0aCI6IjFweCJ9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” faq_schema=”no” css=”.vc_custom_1772534312842{margin-bottom: 0px !important;border-top-width: 0px !important;border-top-style: solid !important;border-color: #0000001C !important;}” hide_top_bottom_border=”yes” title_custom_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud2QtZm9udHNpemUtY3VzdG9tIl19LCJzZWxlY3Rvcl9pZCI6IjY5YTZiYTI3MGU5YjMiLCJkYXRhIjp7ImRlc2t0b3AiOiIxNHB4In19″][woodmart_accordion_item title=”ORDER CANCELLATION”]Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.[/woodmart_accordion_item][woodmart_accordion_item title=”CAN I MAKE CHANGES TO MY ORDER?”]If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.[/woodmart_accordion_item][woodmart_accordion_item title=”WHERE CAN I FIND MY ORDER NUMBER?”]If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.[/woodmart_accordion_item][woodmart_accordion_item title=”DO YOU DELIVER ON PUBLIC HOLIDAYS?”]If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.[/woodmart_accordion_item][woodmart_accordion_item title=”IS NEXT-DAY DELIVERY AVAILABLE ON ALL ORDERS?”]If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.[/woodmart_accordion_item][woodmart_accordion_item title=”DO I NEED TO BE THERE TO SIGN FOR DELIVERY?”]If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.[/woodmart_accordion_item][woodmart_accordion_item title=”DO YOU DELIVER TO MY POSTCODE?”]If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.[/woodmart_accordion_item][/woodmart_accordion][/vc_column][/vc_row]